Versa turned off

[Khushboo1410]

FitBit Versa randomly Turned OFF.. After trying hard reset as well... It is not turning On...

Its very new... I am so habitual of wearing this watch.. I feel incomplete with out the same... 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Khushboo1410. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa which randomly turned off. I appreciate your troubleshooting efforts. I totally understand how you are feeling as you would like to continue using your new watch and working on your goals. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[Khushboo1410]

Hi Fitbit team,

Again my watch has stopped working. Last time support team changed the same since it was under warranty. Now I have no idea what to do since my 1 year warranty is over now. 

[LiliyaFitbit]

Hi @Khushboo1410, thank you for your reply. 

Thank you for letting me know that your replacement device that you received previously has stopped working. I understand your concern and would like to confirm if you've tried already the troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging? 

If the issue persists, please let me know more details of the issue with your watch, I will be glad to investigate further. 

Please keep me posted. 

[Khushboo1410]

Hi Team,

I have tried doing all trouble shooting methods. Still my device is not responding.

[Daniel1984]

Please help, my Fitbit will not power on.  I have tried to hold all the buttons, keep it on the charger for several hours but nothing works.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Daniel1984. Thank you for your reply, @Khushboo1410. 

@Khushboo1410 thank you for your efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

@Daniel1984 thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to assist you further. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.