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Versa 2 not longer working

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‎11-26-2019 07:30 - last edited on ‎11-26-2019 17:19 by Fitbit Moderator

‎11-26-2019 07:30 - last edited on ‎11-26-2019 17:19 by Fitbit Moderator

I recently purchased a fitbit versa 2 on the release date in September. I'm already having issues with my versa. It will start vibrating and not picking up my HR, the screen wouldn't swipe, and now my battery is dying really fast. Last night when I synced it the battery was 51% 12 hours later it's less than 20 %. I have restarted it, shut it down, and all of that, but it's still doing it. I'm not sure what else I can do, but it's very frustrating.

 

Moderator edit: updated subject for clarity

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‎11-26-2019 17:25

‎11-26-2019 17:25

Hi @sehamlin. Welcome! It's good that the community is growing!

 

Thanks for sharing detailed information about your Versa 2's behavior. You've done a fantastic job with the troubleshooting steps! I understand how you're feeling about your watch not fully working and since the possible steps were exhausted, I've gone a head and requested a case on your behalf so you can receive further assistance. Keep an eye on your inbox.

 

By the way, I've moved your post to the Versa board so you can receive more related responses about this situation, and to keep our forums organized.

 

See you around.

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