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Versa 2 not properly working

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‎03-07-2021 06:26 - last edited on ‎03-07-2021 17:27 by Fitbit Moderator

‎03-07-2021 06:26 - last edited on ‎03-07-2021 17:27 by Fitbit Moderator

I’ve been following and trying suggestions other people have had. I’ve removed and reinstalled ap, turned off, synced , restarted numerous times and reset settings. Battery drains  in less than 10 hours. Cannot “waken” at night, stays totally dark and has green screen later. Have to turn off and on and and will eventually show clock face. Start function on Exercise ap will not work but does if set specific goal but then won’t stop, have to turn watch off. Have been trouble shooting over two weeks and getting very frustrated. Was working fine before update.

 

Moderator Edit: Clarified subject

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‎03-07-2021 17:27 - last edited on ‎03-13-2025 08:43 by Fitbit Moderator

‎03-07-2021 17:27 - last edited on ‎03-13-2025 08:43 by Fitbit Moderator

Hi @DALing, welcome to the Community Forums,

I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were described on your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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