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Versa 2 not receiving any notifications

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‎09-15-2020 21:07 - last edited on ‎09-17-2020 05:13 by Fitbit Moderator

‎09-15-2020 21:07 - last edited on ‎09-17-2020 05:13 by Fitbit Moderator

My versa 2 has it's own mind.  Will start getting messages sporadically then stop again.  Can't find any remedy that works consistently so what worked last time, didn't work this time.  Wth did I pay over $100 for this?

 

 

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‎09-17-2020 05:12

‎09-17-2020 05:12

Hi @Lisadb, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 stopped receiving notifications. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried. In the meantime, please try the steps listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch for the next 24 hours and see if it receives notifications properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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