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Versa 2 not receiving notifications

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‎01-09-2021 18:02 - last edited on ‎01-12-2021 15:30 by Fitbit Moderator

‎01-09-2021 18:02 - last edited on ‎01-12-2021 15:30 by Fitbit Moderator

My notifications for texts calls etc have been working fine since I had my versa 2 but have just noticed they are no longer working. I have tried the trouble shooting tips not sure what else to do? 

 

Moderator Edit: Clarified subject

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‎01-10-2021 01:15

‎01-10-2021 01:15

Hi, Just to make sure did you try this as part of your trouble shooting?

 

 

Logout of Fitbit app [click profile photo, top left, scroll to bottom]

Shut down watch [ Swipe left, Settings, at the bottom,

About, at the bottom, Shutdown]
Reboot phone
Start watch [Hold button till it vibrates and wait for Logo and clock to appear]

 

Author | ch, passion for improvement.

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‎01-12-2021 15:31

In response to Guy_

‎01-12-2021 15:31

Hi @DaniElleT6, welcome to the Community Forums.

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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