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Versa 2 not receiving texts notifications

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‎11-11-2019 16:21 - last edited on ‎11-12-2019 06:21 by Fitbit Moderator

‎11-11-2019 16:21 - last edited on ‎11-12-2019 06:21 by Fitbit Moderator

Hello. I recently bought the Fitbit versa 2. I have been able to received notifications for phone calls and other apps, but I do not receive any notification for text messages. I have double checked my phone settings and the Fitbit app settings, and everything is turned on. Please help. Thanks!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎11-11-2019 21:52

‎11-11-2019 21:52

Hello @melbell6145 the problem is not in the Versa receiving, but in the fitbit app on the phone in sending. May I ask what type of phone that you have? 

Thanks. 

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‎11-12-2019 06:20

In response to Rich_Laue

‎11-12-2019 06:20

@melbell6145, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not receiving text messages even though you have double checked your phone and app settings.

 

In addition to the information that @Rich_Laue requested, I'd like you to try the troubleshooting steps that are listed in this help article in the meantime. After this, monitor the notifications and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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