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Versa doesn't take a charge

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‎11-11-2019 21:36 - last edited on ‎11-12-2019 05:01 by Fitbit Moderator

‎11-11-2019 21:36 - last edited on ‎11-12-2019 05:01 by Fitbit Moderator

So I had a versa for about 10-11 months, and the battery recently just died. Plugging it in turns the versa on, but no matter how long you charge it, it always shows 0%, and taking the versa off the charger just instantly turns it off. I plugged it into a laptop, that was able to communicate with the versa, and then a wall charger with no luck. I think i still have it under warrenty and will see if I could get a replacement.

 

 

Moderator edit: updated subject for clarity

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‎11-11-2019 22:07

‎11-11-2019 22:07

Hello @Madly  Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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‎11-12-2019 05:00

In response to Odyssey13

‎11-12-2019 05:00

@Madly, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the it's not taking a charge.

 

If you haven't contacted our Support team as @Odyssey13 advised, I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it holds the charge. In case the issue persists, let me know and I'll be happy to proceed accordingly.

 

Keep me posted.

JuanJo | Community Moderator

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