Versa 2 not recording sleep data

[TrsceeLynn]

I am wondering if I can return my versa 2 I got as a gift as I loved my old Fitbit however this new versa 2 shows less sleep tracking info than my original. I've read through the other comments on this nothing had worked. Very disappointed.

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[RicardoFitbit]

Hi @TrsceeLynn, welcome to the Community Forums.

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with the sleep tracking issue, can you please let me know when was the first time you experienced this situation and how many times since then? Is your Versa 2 not tracking Sleep Stages only or sleep information at all? If you haven't already done so, please check the information that's specified on our help article: Why don't I see sleep stages today? and let me know if the issue persists.

Looking forward to your reply.  

[TrsceeLynn]

Finally getting back with a thank you and response. Through trial and error one thing I have noticed is using the app to “begin sleep now” can affect your sleep score or to the point not providing detailed sleep data. Letting the Fitbit calculate your rest on it’s own has proven effective for me. I am having a lot more success with it this way. Hope this helps others with similar issues 

[MarreFitbit · Accepted solution]

@TrsceeLynn I'm glad to hear you're now receiving your sleep data. 🙂

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that said, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?