Versa 2 not responding

[Kristin3233]

My Versa 2 will not respond to my touch. I have restarted my watch changed my click face and no luck.

What do I need to do to fix?

[NellyG]

Hi @Kristin3233 Try a Factory Reset, but if that doesnt fix it then contact Customer Support. 

Fitbit Support  

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

[Kristin3233]

Thank you for your help. I tried the factory reset twice with no luck. I had to call customer support, spoke with Rose, very friendly but had to get a replacement.

[NellyG]

Thanks for the update. Hope the new one goes well for you.