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Versa 2 not responding

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‎07-17-2020 08:22 - last edited on ‎05-19-2021 11:53 by Moderator Alum

‎07-17-2020 08:22 - last edited on ‎05-19-2021 11:53 by Moderator Alum

my Versa 2 died and I have had it for 2months.  can't even get ahold of anyone.  I need a new one or my money back 

 

 


Moderator edit: subject updated for clarity

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‎07-17-2020 08:25

‎07-17-2020 08:25

Hi @paulamc48  warranty information is here - click to read.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.


USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

 

Stepping in the U.S.A. since September 2013. Android 14

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