Versa 2 not responding

[JonDavidL]

Well I got my Versa 2 last November and it has been a fantastic alternative to my Apple Watch.  I've never had any problems with it and always was surprised when people on here posted about it suddenly not working and showing nothing but a black screen .... well ... it appears I've now joined the club.  I put it on the charger last night, it charged up to 100% and after soon after was completely dead and unresponsive.  I've tried everything:  Holding the button down for 15 seconds.  Plugging the watch back in for 2-3 hours.  Rapidly clicking the button (saw that one on a youtube video).  No luck.  The screen is still completely black and unresponsive.  No green leds.  No vibrations. Nothing.  Seems like this is an issue that strikes Versa users quite regularly.  ANY ideas on what I should do.  Is there any hope this will correct itself or is my watch totally dead? I mean it was working just fine one minute and then it's completely dead the next minute.  Just weird. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @JonDavidL, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, I'm sorry to know that your Versa 2 is not responding. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[JonDavidL]

@RicardoFitbit Thanks for passing this on to customer support. I’ll keep an eye out for the email. 

[RicardoFitbit]

You're welcome @JonDavidL, thanks for your update.

Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[JonDavidL]

@RicardoFitbit  Well it's going on nearly 2 days since I received this email from customer support:

We appreciate you for reaching out to our community page regarding your Versa 2 that won't response.
We really appreciate all the information you've provided as well as for troubleshooting it prior to contacting us. Upon checking, we can can see that your watch is currently unpaired to your account.
To confirm, may we know if you have tried holding just the left and bottom right buttons until it show a Fitbit logo? We look forward to your reply. Let us know if you have any questions.

I replied letting them know that a Versa 2 only has ONE button (how does a customer service agent troubleshooting problems not know this?) and that yes i have held the Versa 2's single button down for 15 seconds multiple times and that the watch is dead. I've owned your products for years and know how to troubleshoot them.  Well here I am still waiting for a reply.  I fear the game has begun where Fitbit will stall and give me a run around about the warranty.  How many more days should I wait for a reply? 

Thanks

[RicardoFitbit]

Your reply is appreciated @JonDavidL.

Thanks for taking the time to share your experience and the information that our Customer Support team provided to you. Due to recent events affecting our operations, support options are limited and wait times are longer than usual, and unfortunately I do not have access to the information that they provide to you, therefore, my best advice for you at this moment will be to keep in touch directly with them to move forward with the inconvenience you're experiencing with your Versa 2.

I'll be around if you need anything else. 

[JonDavidL]

@RicardoFitbit 

Thanks for the update. I’ll give them more time to reply before I reach out to them again. Thanks.