help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 not responding

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-30-2020 08:20

‎08-30-2020 08:20

I have just been brought a Fitbit versa 2 for my birthday.

Before I received it my partner wanted to try it out so I had to reset the factory settings when I got it.

I have done this and my screen has gone completely blank and not responding to anything.

Before I reset it to factory settings, I made sure that the fitbit was fully charged.

 

Please can you help as I'm generally really really upset that it doesn't seem to be working or responding to anything.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-30-2020 09:41

‎08-30-2020 09:41

Hi @Jessica.cassidy 

I'm sorry you are having an issue with you new Versa 2. 

Have you tried putting it back on the charger? If that doesn't wake up your Versa, you might find THIS thread helpful. The last option is for you to contact customer support. 

Fingers crossed this helps you. 

Marci | Bellevue, WA
Best Answer
0 Votes