Versa 2 not responding

[JCMaina]

My versa has stopped working...I have had my watch since April 2020 but now it has stopped working...the screen has gone black and only vibrates when I put it on the charger.  

I have tried everything possibly but still not working.  Please help..

Thank you 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @JCMaina, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting, I understand how frustrating this situation can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[JCMaina]

Hi there, 

Thank you for your reply. The heart rate sensor is not flashing.  I have tried several times to restart the phone, pressing the button for 15- 20 secs, leaving it on the charger for a few hours but its is responding. The screen is still dark.

Regards, 

Josie

[JCMaina]

Its NOT responding