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Versa 2 not responding

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‎12-10-2020 08:58 - last edited on ‎12-11-2020 14:35 by Fitbit Moderator

‎12-10-2020 08:58 - last edited on ‎12-11-2020 14:35 by Fitbit Moderator

Last night I felt a vibration on my Versa 2 and looked at it because I thought it was a notification, but nope, it was black, unresponsive, dead.  When I looked at the Fitbit app, at last sync it was 84% battery, so it hadn't died from lack of power.  I put it on the charger overnight (and it showed no indication it was charging), but no matter how long I press the button, nothing happens.  No sensor lights on back, nothing.  I've had it just about a year (Christmas present last year) and never have had it in water.  

 

Moderator Edit: Clarified subject

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‎12-11-2020 14:28

‎12-11-2020 14:28

Welcome to the Fitbit Community, @FluffyBikeRN.

 

I appreciate your efforts to resolve the issue with your device. Thanks for the details shared. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.


Have a great day!

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