Versa firmware version won't update

[Garthe]

Tried to change my clock face and the phone app tells me that I need to update my app/Fitbit. When I try to do that, there is no place that offers me an update. I have tried resynching the phone, reinstalling the phone app and hard-restarting the phone. Nothing works.....just changed it in early October with no issue but now nothing.

Reading online, it seems my firmware on the fitbit is out of date, but contacting customer support was useless as they said "you'll get a prompt when you need to update"...clearly, I have not!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Garthe, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.