help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 reboot loop

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2020 09:24 - last edited on ‎12-11-2020 14:34 by Fitbit Moderator

‎12-10-2020 09:24 - last edited on ‎12-11-2020 14:34 by Fitbit Moderator

My Versa 2, which is a year old, is displaying the following:

Touchscreen was non reactive then the watch was displaying the wrong time and now it appears to be restarting in a loop.

What I have tried:

Hooking up to a computer through the charging station - computer message advised of device malfunction and Windows does not recognize.

Removed device from cell and went through setup process - app notified "not working"

Verified Versa charged. Attempted restart a number of times.  Turned off bluetooth on mobile device.  Turned on Bluetooth on mobile device - did not discover the Versa 2

It appears the device is stuck in a look that cannot be interrupted.

One of the YouTube trouble shooting videos indicated an antenna may be the issue but I do not know how to diagnose if this issue.

Please advise next steps.  

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-11-2020 14:34

‎12-11-2020 14:34

Hi @GolfgrlBC, welcome to the Community Forums. 

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa 2 isn't working the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer