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Versa 2 not showing the correct amount of steps after syncing

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‎03-19-2021 09:18 - last edited on ‎03-26-2021 06:34 by Fitbit Moderator

‎03-19-2021 09:18 - last edited on ‎03-26-2021 06:34 by Fitbit Moderator

I am new to Fitbit .. I set it up but confused at how to navigate to all that is offered..I walked for 1 1/2 hours this morning..my fit bit showed I walked 7000 steps but when I go to the stats it says I walked 1608 steps..what am I doing wrong. Please help me..I want to get the most from my versa 2. Thanks for your time..Linda

 

Moderator Edit: Clarified subject

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‎03-26-2021 06:38 - edited ‎09-12-2023 09:02

In response to JohnnyRow

‎03-26-2021 06:38 - edited ‎09-12-2023 09:02

Hi there, @Linda3591. Welcome to the Community Forums. Thanks for sharing the details about the issue with your new Versa 2. I understand how important is to you to get accurate data. 

Please note what @JohnnyRow has mentioned. To make sure that your Fitbit app reflects the same data as your Versa 2, I recommend you to frequently sync the watch or after every workout you've done. 

For more information, see the following help articles:

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎03-19-2021 09:35

‎03-19-2021 09:35

That is probably that your Fitbit has not synced since your walk.  When it syncs,  then the app should get updated with latest stats from your tracker.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎03-26-2021 06:38 - edited ‎09-12-2023 09:02

In response to JohnnyRow

‎03-26-2021 06:38 - edited ‎09-12-2023 09:02

Hi there, @Linda3591. Welcome to the Community Forums. Thanks for sharing the details about the issue with your new Versa 2. I understand how important is to you to get accurate data. 

Please note what @JohnnyRow has mentioned. To make sure that your Fitbit app reflects the same data as your Versa 2, I recommend you to frequently sync the watch or after every workout you've done. 

For more information, see the following help articles:

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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