Versa 2 not switching on

[SuziSmo]

Versa 2 not switching on. Been on charge over 24 hours and have tried holding back and bottom button. Also held all 3 buttons and nothing 

Moderator edit: subject for clarity 

[Guy_]

A versa 2 only has one button so you must have a Versa

Seems like this is a common issue recently. Possibly due to a recent update, as it was working before.

In which case its probably best to inform Fitbit Support directly. They may be able to help you.

But try this first

To see what's happening with the charge

Connect the charge cable to the watch and plug it into a PC USB port

The PC should announce a connected device with a sound, it means its connected and charging

[if there is no sound, either the volume on the PC is low, or off, or the watch is not properly connected to the charger]

if the PC then announces a disconnected device with another sound, it means the watch battery is either flat or the watch is dead

anyway wait 10 minutes [for battery to get to 5%] 

if the watch or battery is not dead it will announce device connected again

[the watch may also wake up]

if after an hour there is nothing on the watch face

try starting it by pressing a button for a few seconds and waiting for the logo to appear or restarting with the buttons

if nothing comes on the screen, either there is a screen or button fault or the watch is dead  - but wait

Check the button start procedure, to make sure you are actioning it properly, and that the button clicks

[LiliyaFitbit]

Welcome to the Fitbit Community, @SuziSmo. It's nice to see you around and thank you for your help, @Guy_.

@SuziSmo Thanks for the details shared in your post and for already trying to resolve the issue. Besides the helpful tips shared by @Guy_, you can try the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Hope this helps!

[SuziSmo]

Hi

Thank you both for your reply. Really helped and got as far as managing to charge it.. Issues now though with not being able to get past Lignite to pair it with my phone 

[SuziSmo]

Thank you for your reply. Really helped and managed to charge. Now and get past Lignite to pair with my phone 😔

[LiliyaFitbit]

Thank you for your reply, @SuziSmo.

I am glad to hear you were able to charge your device. Thank you for your time and efforts. I understand how you are feeling about the issue with pairing your device and recommend following our troubleshooting instructions at Why can't I set up my Fitbit device?

Hope this gets you back on track!