Versa 2 not syncing all my steps to my challenges

[SunsetRunner]

My steps are not syncing properly to challenges. I have lost 15,000 steps in my challenges so far this week. I called support but the information I received was not helpful. I do not have "live data mode", I do not use mobilerun, I do not manually log steps, and I understand the time zone issue but there is only 1 hour difference there. This is very frustrating and I see in this forum that several people experience the same issue and that it has been happening for years. Not good, Fitbit!

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hi @SunsetRunner,

Have the steps been syncing to your Dashboard ok?  I'm just trying to see where the problem lays.

[SunsetRunner]

Yes, they are syncing to the dashboard ok.