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Versa 2 not syncing all my steps

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‎03-29-2021 22:05 - last edited on ‎03-30-2021 06:57 by Fitbit Moderator

‎03-29-2021 22:05 - last edited on ‎03-30-2021 06:57 by Fitbit Moderator

Since I have a baby that I push in a stroller I put my versa in my pocket so that it tracks steps if I’m walking with the stroller. These steps are counted in the dashboard but don’t show in my detailed step report or get counted for challenges. Any idea how I can add them in?  Synching with an iPhone 11 Pro. If I can figure out how to post screen shots I’ll do it. 

 

Moderator Edit: Clarified subject

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‎03-30-2021 07:03 - edited ‎12-15-2023 10:01

‎03-30-2021 07:03 - edited ‎12-15-2023 10:01

Hi there, @Tabbybear. Welcome to the Community Forums. 

Please note at this time, only steps from your Fitbit device or MobileTrack count towards a challenge. That means manually logged activities and activities tracked through third-party apps aren't included in your challenge total neither for the Weekly Report. 

For more information, see What should I know about Fitbit challenges? 

Since you're pushing a stroller, your wrist-based device will count your steps but the total may be slightly lower than usual. For your device to count steps during a walk or run, your arm must swing back and forth as you move. If you need both hands to push the stroller, consider using GPS to better calculate your distance traveled and calories burned. For more information, see How do I use GPS on my Fitbit device?

As for the screenshots, if you want to attach them in the future, follow the steps below:

  • When you're in the reply page, click on the Insert Photos icon (the little camera). 
  • Then, click on the Choose File in the middle of the grey window that will pop up. 
  • Search for the photo on your computer or phone and click on Open.
  • Once the image shows up in the grey windows, select the size and the position and click on Done.

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎03-30-2021 07:50

In response to MarreFitbit

‎03-30-2021 07:50

Sent from my iPhone
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‎03-30-2021 08:22

In response to MarreFitbit

‎03-30-2021 08:22

Hey, I’m not using any 3rd party apps or tracking as far as I know I just put the device in my pocket so it moves as I step (at my hip instead of my wrist). It tracks properly for the dashboard so has me confused.

 

 




Sent from my iPhone

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