help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 not syncing properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-09-2021 13:32 - last edited on ‎09-09-2021 14:55 by Fitbit Moderator

‎09-09-2021 13:32 - last edited on ‎09-09-2021 14:55 by Fitbit Moderator

In the last few weeks my versa 2 won't synchronise correctly with my android phone(includes all alerts, steps, activity goals etc). Everything has worked amazingly for a long time prior to this.

 

I am getting the units synchronised if I reboot both my watch and phone- although this needs to be done every 3-4days now, so it's a bit frustrating.

 

Anyone else experiencing the same issue? 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
1 REPLY 1

‎09-09-2021 14:55

‎09-09-2021 14:55

Welcome to the Fitbit Community, @Elen.ar.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

In addition, you can set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1631224500037.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes