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Versa 2 not syncing to Strava

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‎06-09-2020 14:10 - last edited on ‎06-11-2020 06:42 by Fitbit Moderator

‎06-09-2020 14:10 - last edited on ‎06-11-2020 06:42 by Fitbit Moderator

I am having trouble syncing my versa to strava I bike ride alot and I really want to get this app I am logged into my account on the fitbit app and I synced it over and over and I even tried restarting my versa but it isn't working is there anything you would advise I do?

 

 

Moderator Edit: Clarified subject

 

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‎06-11-2020 06:49 - edited ‎11-04-2023 18:03

‎06-11-2020 06:49 - edited ‎11-04-2023 18:03

Hi there @Quizer, welcome to the Community Forums. Thanks for the details provided about the syncing difficulties with your Strava app and for taking the time to troubleshoot this prior to posting here.

Since the exercises were synced to your account from the tracker but were not synced to the Strava app, may we know if you have linked your Strava app to your Fitbit account? To check, follow the steps below:

  1. Tap the Today tab and tap your profile picture. 
  2. Scroll down and tap Manage Data > Manage 3rd Party Apps.
  3. Log in to your Fitbit account and check if Strava is listed. 

If not listed, then that is the reason why they are not synced together. To connect your Fitbit and Strava account,  follow the step below:

  1. Visit strava.fitbit.com and tap or click Connect.
  2. Log in to your Strava account.
  3. When prompted, authorize Strava to connect to your Fitbit account and follow the on-screen instructions.

Moving forward, once linked, your exercises should be synced.

However, if still not working even after confirming that Strava app is connected, please try disconnecting and reconnecting the Strava app to your Fitbit account by clicking "Revoke Access to the integration and relink your Fitbit account.

I look forward in getting you back on track. Should you have further questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎06-11-2020 06:49 - edited ‎11-04-2023 18:03

‎06-11-2020 06:49 - edited ‎11-04-2023 18:03

Hi there @Quizer, welcome to the Community Forums. Thanks for the details provided about the syncing difficulties with your Strava app and for taking the time to troubleshoot this prior to posting here.

Since the exercises were synced to your account from the tracker but were not synced to the Strava app, may we know if you have linked your Strava app to your Fitbit account? To check, follow the steps below:

  1. Tap the Today tab and tap your profile picture. 
  2. Scroll down and tap Manage Data > Manage 3rd Party Apps.
  3. Log in to your Fitbit account and check if Strava is listed. 

If not listed, then that is the reason why they are not synced together. To connect your Fitbit and Strava account,  follow the step below:

  1. Visit strava.fitbit.com and tap or click Connect.
  2. Log in to your Strava account.
  3. When prompted, authorize Strava to connect to your Fitbit account and follow the on-screen instructions.

Moving forward, once linked, your exercises should be synced.

However, if still not working even after confirming that Strava app is connected, please try disconnecting and reconnecting the Strava app to your Fitbit account by clicking "Revoke Access to the integration and relink your Fitbit account.

I look forward in getting you back on track. Should you have further questions, don't hesitate to let me know.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-07-2020 08:58

In response to MarreFitbit

‎07-07-2020 08:58

We ahve tried resetting the Strava account as per the answer described. When we try and access Strava on the Fitbit it says link account!!  We have followed the instructions and it shows in the app and and on the phone but is still not working. The same issue appears to be happening with Map My Run too. Any suggestions?

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‎07-15-2020 10:26

In response to MarreFitbit

‎07-15-2020 10:26

Tried all the above still not syncing even sent me a new one out as having lots of trouble total waste of money don’t purchase these 

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‎08-17-2021 23:38

‎08-17-2021 23:38

Hey, I was getting annoyed with the same thing, took me about a week to notice, when you click on the exercise, let's say click "run' before you press play, top left corner of your watch it will say 'connecting" you have to wait until it says "connect" before pressing play on your run, then off your go, this is the watch connecting to your phone gps signal, I have had no problem with it syncing to my strava since noticing this 

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