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Versa 2 won't start

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‎08-17-2021 16:33 - last edited on ‎08-18-2021 04:27 by Moderator Alum

‎08-17-2021 16:33 - last edited on ‎08-18-2021 04:27 by Moderator Alum

Versa 2 won't start only displays " Data not cleared. Sync and try again". unable to get to any menu so how do I reset it?

 

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‎08-18-2021 04:32

‎08-18-2021 04:32

Hi, welcome to the Fitbit Community forums, @FDCF1.  

 

Thank you for sharing that you've been having this inconvenience with your Versa 2 watch. 

 

This message usually appears on the watch's display when a factory reset fails and should be resolved by re-configuring the watch with your account (as if it were a new device). You can follow the steps listed here.

 

In addition, make sure to try to complete a restart procedure, as this has been useful for other users as well. 

 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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