Versa 2 not syncing to my iOS devices

[Evie1239]

Each morning when I try to sync my Versa 2 it says it is syncing but may take awhile and it goes on and on it doesn’t sync that is on my IPhone so I go to

my IPad and it says no Fitbit device found, very frustrating this is my second Fitbit device.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Evie1239, it's nice to see you around the Community Forums. I'm sorry to hear you're having syncing difficulties between your Versa 2 and iOS devices, I understand where your concern is coming from and how you must be feeling. I'll be glad to help you.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync?