Versa 2 not syncing with Samsung Note 9

[CindyDunnD]

I called CS about me wanting to add my personal music to my fitbit like you are supposed to be able to do.  I was told it takes too long to explain and I should go to a savvy person to do it. What kind of answer is that?? On top of everything my fitbit synced while on the phone. Now it shows a exclamation mark and isn't doing it.

HELP!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @CindyDunnD, welcome to the Community Forums.

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Customer Support team informed me that they already provided you assistance to solve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately, I don’t have access to such information to accordingly assist you.

I'll be here if you need anything else.

[CindyDunnD]

I understand about me syncing my phone. It is working. That fact that CS said my issue was resolved no it wasn't.

My issue is I'm trying to add my personal music to my fitbit from my phone or computer. And I was told it would take to long to assist and I need to find a savvy person to do something my device is supposed to work. That is my ISSUE  and to be told that by a CS rep is insane to me. 

So I need someone to help me like a CS should.

I have never heard anything like this before.  That is my ISSUE

[RicardoFitbit · Accepted solution]

Your reply is appreciated @CindyDunnD.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.