Versa not charging

[LaurieC64]

Help!  I have had my Versa since last Christmas. I noticed in the last month a lot of battery drain. Keep this in mind, it is used for fitness only with WW and Samsung Health. I receive no text etc. I jumped online and reset it to factory. This seemed to help. So today I woke up to a dead Versa. Put it on the cradle. No response. Tried other avenues to charge. No response. I reached out on Twitter and provided them with my account info. The problem is the charger?  Previous to the Versa I had the Alta for a couple of years and never had this issue. I am so disappointed and do not want to come out of pocket for a new one. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @LaurieC64, It's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how frustrating this situation can be for you. Support team informed me that they already provided you assistance regarding this situation. That said, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case, I'm sure that they'll be happy to give you more information and details.

Let me know if you have any additional questions.

[LaurieC64]

Thank you for taking the time to look into it. If your definition of “assistance” is poor customer service- then yes that’s is what I received. Nothing for me wearing a Fitbit device for more than 5 years. No higher discount  than what you receive at a sale. So now I am not wasting my valuable time calling them back. Glad I moved on and will continue to educate device wearers how to spend their money wisely on long lasting products that are backed by an outstanding company. 

LC

[RicardoFitbit · Accepted solution]

You're welcome @LaurieC64, your reply is also appreciated.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

As mentioned before, since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.