Versa 2 not syncing

[veedub_bug]

Ive not been able to sync for 24 hrs. Ive turned my phone off and on, tried replacing the device in the app and it juat keeps searching and cant find my versa 2. Please help

[ManuFitbit]

It's good to see you participating in the community @veedub_bug.

Thank you for sharing the details regarding the situation with your Versa 2. Thanks for trying to fix it on your own.

If you haven't done so already, please try the following steps that have been useful for other users: 

• Force quit the Fitbit app. 
• Turn Bluetooth off and on. 
• Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device by pressing and holding the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

[E_Reedy]

My device hasn’t synced for 3 days it seems. I’ve deleted the app and reset it all. I have turned my phone off and on. I have turned my versa 2 off and on. I’ve disconnected and then reconnected the blue tooth. And still nothing. It’s not syncing and I’m out of ideas. Please help 

[veedub_bug]

Ive done all the above steps and it says its synced but my exercise information is not transferring over still??

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When I synced this morning on my fitbit its changed my information from yesterday as if I didnt do any exercise until late in the afternoon but i did do heaps of exercise in the morning and now its taken away all the data. Im so confused right now. Yesterday my fitbit app was correct it just wasnt sending the exercise data across to myfitness pal and today its deleted all the data i was trying to get across??