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Versa 2 not syncing.

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‎08-14-2020 12:18 - last edited on ‎08-14-2020 21:53 by Fitbit Moderator

‎08-14-2020 12:18 - last edited on ‎08-14-2020 21:53 by Fitbit Moderator

I haven't been able to get my versa 2 to sync since Tuesday.

 

Moderator Edit: Clarified subject

 

 

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‎08-14-2020 21:52

‎08-14-2020 21:52

Hi @Jennifer7445, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To fix this, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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