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Versa Lite not tracking steps

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‎08-14-2020 13:49 - last edited on ‎08-14-2020 22:04 by Fitbit Moderator

‎08-14-2020 13:49 - last edited on ‎08-14-2020 22:04 by Fitbit Moderator

my versa lite suddenly stopped counting steps this evening shortly. I have restarted it 3 times, and it counted about 50 steps when I actually walked about 3 miles. 

Help..... in middle if a walking challenge so rely on it to work 

 

Moderator Edit: Clarified subject

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‎08-14-2020 22:03

‎08-14-2020 22:03

Hi @IrishGremlin, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Is this occurring with steps only or with other stats as well? In the meantime I receive your answers, please change the clock face of your Versa Lite and let me know if the issue persists.

 

Looking forward to your reply.  

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