help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2020 14:09 - last edited on ‎08-14-2020 22:12 by Fitbit Moderator

‎08-14-2020 14:09 - last edited on ‎08-14-2020 22:12 by Fitbit Moderator

I've been having issues with my versa lite for 3 days now. I hadcto perform a factory reset and then my watch wouldn't pair with the app. Did a live chat today and it did pair and update whilst the watch was plugged into my laptop. This took over 5 hours. The chat crashed though, and the operative just seemed to get off the chat. Now 3 hours later, it won't sync again and is displaying the wrong time. I'm getting very frustrated with this now, I've spent hours trying to sort this out, and I've only had the watch since Christmas. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-14-2020 22:10

‎08-14-2020 22:10

Hello @Clairos, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes