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Versa 2 not syncing

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‎03-12-2021 14:07

‎03-12-2021 14:07

I have seen lots of similar issues,  my versa 2 has recently decided to stop syncing.  2nd time in 4 weeks I gave had to do the nuclear factory reset but it still won't sync.  Everything is up to date.  Has the watch had it? Its driving me mad and hardly anything gets logged!

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‎03-12-2021 15:35

‎03-12-2021 15:35

Hello @Azande, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To further investigate why are you having syncing difficulties with your Versa 2, can you please let me know which phone are you using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, please try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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