Versa 2 not syncing

[SunsetRunner]

My Versa 2 is not syncing.  It stopped syncing yesterday at 2:00 pm.  I have shut off my phone numerous times (which usually works) but nothing this time.  

[Wheatir15]

I am having the same problem the last 2 days. I can only get it to sync I set up like I'm adding a new device. But after it syncs, it won't sync again later. Also the temperature changes to celsius instead of fahrenheit.

[Trishalen]

Mine is syncing sometimes but it's off by over 2k steps so the sync is delayed it seems.  I did see a notice on the help and support site that they are working on issues but won't be fixed until next update.

[SunsetRunner]

It did finally sync once at 12:11 pm today but not again.

Sent from my iPhone

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SunsetRunner @Trishalen @Wheatir15 . 

Thank you for sharing this information about the trouble you've been experiencing with your Versa 2 watches. 

Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? In addition, please make sure to check all the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Hope this helps, I'll be around. 

[SunsetRunner]

No, I have tried all of these solutions and it syncs when it wants to. It syncEd this morning at 6:00 am but will not sync again. Under Versa 2 on the app it just says looking

Sent from my iPhone

[Trishalen]

Yes I have tried all steps and still not syncing.  App says no updates needed at this time. Any assistance would be appreciated from Fitbit. 

[SunsetRunner]

sync now is no longer coming up.  Under my account under Versa2 it keeps saying looking.  Still only syncing once a day in the morning.  Under Bluetooth Versa 2 is not longer there and it will not connect.  

[DavideFitbit]

@SunsetRunner @Trishalen Thank you for your reply with all this information and confirming that you already tried all the troubleshooting steps mentioned earlier. 

Since you already tried the steps mentioned above and you continue to experience the same difficulty to sync your data, the best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.