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Versa 2 not syncing

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‎12-23-2021 02:02 - last edited on ‎12-23-2021 12:00 by Fitbit Moderator

‎12-23-2021 02:02 - last edited on ‎12-23-2021 12:00 by Fitbit Moderator

Hi

i have bought a bran new fitbit versa 2 for my son, it will not sync on any device. Is it faulty? i have reinstalled, removed apps, closed down phones and tablets to no avail. please help as this is a christmas present

 

Moderator edit: Subject for clarity.

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‎12-23-2021 12:09 - edited ‎09-01-2023 08:10

‎12-23-2021 12:09 - edited ‎09-01-2023 08:10

Hi there, @gernolan2803. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

I've seen that you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue helping you.

Maria | Community Moderator, Fitbit


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