Versa 2 stuck on Fitbit Logo

[Vedant_Gor]

Hello...my versa 2 is not working since 2 weeks now..my exam was going on so i couldn't do much about the matter...my versa 2's screen is only flashing the logo of Fitbit and nothing else is happening... please help me..

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Vedant_Gor. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

If you haven't done so yet, please follow the steps below:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps.

[Vedant_Gor]

I've tried that but I can't see the Bluetooth of versa 2 when setting up the device...and the watch is not restarting...just the fitbit logo flashing up 

[MarreFitbit]

@Vedant_Gor I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Vedant_Gor]

Please can you give me a direct number on which i can call for help...