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Versa 2 stuck on Fitbit Logo

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‎12-23-2021 07:26 - last edited on ‎12-23-2021 09:22 by Fitbit Moderator

‎12-23-2021 07:26 - last edited on ‎12-23-2021 09:22 by Fitbit Moderator

My versa 2 displays the Fitbit logo and nothing else. 

 

I've tried restarting by holding the power button but it just goes black and shows the logo and repeats 

 

I've charged it fully but no success

 

Moderator Edit: Clarified subject

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‎12-23-2021 09:23 - edited ‎11-14-2023 04:06

‎12-23-2021 09:23 - edited ‎11-14-2023 04:06

Hi there, @Keith1974. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

If you haven't done so yet, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-23-2021 09:38

‎12-23-2021 09:38

Same problem...😢

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‎12-23-2021 09:44

In response to MarreFitbit

‎12-23-2021 09:44

Hi.  Sadly that does not work.  

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