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Versa 2 not tracking Sleep Score

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‎10-23-2020 13:41 - last edited on ‎10-25-2020 15:43 by Fitbit Moderator

‎10-23-2020 13:41 - last edited on ‎10-25-2020 15:43 by Fitbit Moderator

Hello everyone.
I got this new fitbit Versa 2 a week ago. I was able to see the sleepscore for the first week but from past couple of days I am unable to receive them.
Do we have to get the premium version to continue receiving sleepscore?

 

Moderator Edit: Clarified subject

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‎10-25-2020 15:43

‎10-25-2020 15:43

Hi @HarshS, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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