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Versa 2 not tracking Sleep Score

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‎10-25-2020 04:28 - last edited on ‎10-25-2020 19:17 by Fitbit Moderator

‎10-25-2020 04:28 - last edited on ‎10-25-2020 19:17 by Fitbit Moderator

Hi i got a new fitbit and at first it showed me a sleep score and the sleep graph was better and also had oxygen levels in ther too i hdad to uninstall then reinstall but now my sleep patter section has gone back yo the old wau and i cant seem to get in back any ideas x 

 

Moderator Edit: Clarified subject

 

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‎10-25-2020 19:17

‎10-25-2020 19:17

Hi @Loretta78, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Is your Versa 2 not tracking sleep information at all or Sleep Stages? There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

 Looking forward to your reply. Let me know if you have any additional questions.

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