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Versa won’t keep battery charge

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‎10-25-2020 03:43 - last edited on ‎10-25-2020 19:15 by Fitbit Moderator

‎10-25-2020 03:43 - last edited on ‎10-25-2020 19:15 by Fitbit Moderator

My husband purchased me a versa for my birthday 4 months ago.  I fully charge it before I go to bed and when I wake up in the morning it is at 25% or less battery life... any ideas? 

 

Moderator Edit: Clarified subject

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‎10-25-2020 19:14

‎10-25-2020 19:14

Hi @FifeK, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that the battery of our Versa was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that will refresh the device's performance.

 

Let me know if further assistance is needed and if you have any additional questions.

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