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Versa 2 not tracking anything

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‎10-22-2021 07:04 - last edited on ‎10-22-2021 08:19 by Moderator Alum

‎10-22-2021 07:04 - last edited on ‎10-22-2021 08:19 by Moderator Alum

My Versa 2 (a year old today) randomly stopped tracking at some point last night. It did not track my sleep and after a very active morning I have zero steps and no heart rate. The lights on the back are not on. I’ve tried resetting 6 times, two factory resets, reinstalled the app and updated the tracker. I’m very frustrated and don’t know what else to do. Please help! 

 

 


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‎10-22-2021 08:22

‎10-22-2021 08:22

Hi, welcome to the Fitbit Community forums, @aha715.  

 

Thank you for all the details that you've provided regarding the inconveniences that you've been experiencing with your Versa 2 watch and the troubleshooting steps that you already tried.  

 

Since you already tried all the restart procedures and you continue to experience the same inconvenience, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case they will let you know how to proceed. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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