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Versa 2 not tracking distance correctly

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‎08-01-2023 19:55

‎08-01-2023 19:55

I walk at least 30 minutes 4 times per week on an indoor track. 16 laps is one mile. I walk more than 16 laps and my Versa 2 only says I’ve walked .22 miles, .55 miles, etc.  I walk at a good pace and know I walk at least 1.5 miles. My wrist setting and height are correct and I’ve restarted my Versa. This has only been happening the last couple of weeks. Any help is appreciated. Thanks!

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‎08-02-2023 03:43

‎08-02-2023 03:43

Welcome back to the Fitbit community, @laurie0321!

Sad to hear that you're having issues with your Versa 2. To get better results for distances walked during an exercise please make sure that your stride length ist set correctly. To see how to do so, please have a closer look here:

Can I change my stride length in my Fitbit account? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

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‎08-02-2023 03:43

‎08-02-2023 03:43

Welcome back to the Fitbit community, @laurie0321!

Sad to hear that you're having issues with your Versa 2. To get better results for distances walked during an exercise please make sure that your stride length ist set correctly. To see how to do so, please have a closer look here:

Can I change my stride length in my Fitbit account? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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