Versa 2 not tracking exercise

[Lulu68]

I have my versa 2 set to track walks of 50 minutes or more and it will recognize maybe 3 of the seven days. Also when I accept a step challenge I don’t show up in the news feed.

[EdsonFitbit]

Welcome to the Fitbit Community @Lulu68.

Thank you for the information provided.

Please be aware the Auto-Exercise Recognition will track activities longer than the time you've set in your Fitbit account. In this case, only those walks longer than 50 minutes will be recorded and added to the Activity History.

To address your question about step challenges, please attach a screen shot of the area you are having difficulties with.

I'll be waiting for your response.

[Lulu68]

I realize that and I walk more than 50 minutes everyday...I walked for 70 minutes on Wednesday of this week and it didn’t track at all. 

I cant screenshot this weeks step challenge because I initiated the challenge. I have noticed that it’s only the one group that I am in every week that this happens in. 

I can screenshot next weeks challenge when it happens.

[EdsonFitbit]

Thanks for the update @Lulu68.

I would recommend decreasing the time required to register your walks from 50 to 20 to see if they are recognized.

In addition, you can restart your Fitbit Versa 2 by following these instructions.

Please let us know if you have any question.

[Lulu68]

Hello, here is the screenshot of my step challenge that I was invited to, my name doesn’t show up in the news feed. It’s only when I’m invited to this one all others that I’m invited to my name shows up.
Thanks
Julie

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[EdsonFitbit]

Thanks for your response @Lulu68.

I am unable to see your screen shot, could you please be so kind to attach it once again by following these instructions?

If you have any question, please let us know.

[Lulu68]

Hi, I am unable to add a screenshot. Every time I click on the camera icon a pop up window saying insert/edit image...source. I don’t understand. Do you have an email that I could send it too?

Thanks

Julie

[EdsonFitbit]

Thanks for the update @Lulu68.

I've just been informed that our team is aware of this situation with the news feed, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[Lulu68]

Hi, 

I just accepted an invite to a work week hustle and a pop up window popped up saying that I’m holding the it in a different time zone after I accepted and I was the one that was invited.