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Versa 2 not tracking exercise

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‎09-22-2023 11:38 - last edited on ‎09-22-2023 16:14 by Fitbit Moderator

‎09-22-2023 11:38 - last edited on ‎09-22-2023 16:14 by Fitbit Moderator

My Versa 2 tracks all of my steps, but regularly does not track the actual exercise and heart rate. For example, I will average 10,000 steps every day for a week and the steps show, but instead of showing that I exercised 7 days, it will only show 4. I’m really interested in checking my heart rate data,  so this issue is frustrating. 

 

Moderator edit: updated subject for clarity. 

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‎09-22-2023 12:38

‎09-22-2023 12:38

Welcome to the forums @MomPhD.

Thank you for sharing the details regarding the issue with your Versa 2.

I'd suggest you follow the steps listed here:

1- On your watch go to Settings and select Heart Rate.
2-  Switch from On to Off and sync with your application.
3- Switch from Off to On and sync again.
4- Now, please restart your Fitbit.
5- Once restarted, please go to the app and sync again.

Try to run the device again.

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