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Versa 2 not tracking heart rate

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‎12-17-2020 19:33 - last edited on ‎12-18-2020 04:41 by Moderator Alum

‎12-17-2020 19:33 - last edited on ‎12-18-2020 04:41 by Moderator Alum

I'll often be in the middle of a high intensity workout, heart beating out of my chest, and my Versa 2 will read my heart rate as absurdly low--66 bpm or something like that.  It began as an intermittent problem but has become more regular to the point that the device is unusable as a heart rate monitor. I have tried all of the suggestions on the forums to fix it.  Reboot after reboot, cleaning the sensors, updating firmware, etc.  Nothing fixes the problem.  Can anyone help?

 

 


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‎12-18-2020 04:45 - last edited on ‎12-04-2024 14:58 by Fitbit Moderator

‎12-18-2020 04:45 - last edited on ‎12-04-2024 14:58 by Fitbit Moderator

Hello, welcome to the Community forums @Willymammoth.  

Thank you for sharing all of this information about your Versa 2 and confirming that that you already tried the troubleshooting steps found in the forums. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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