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Versa 2 not tracking miles correctly

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‎04-30-2020 07:51

‎04-30-2020 07:51

I have to run the same route for years with the MapMyRun app and a Fitbit One. Ever since I got a versa 2 it has been only giving me 3.14 miles on. 4 mile run!  

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‎08-05-2020 07:43

‎08-05-2020 07:43

Hi @SunsetRunner, welcome to our Fitbit Community! I'm sorry to hear that your Versa 2 is not tracking your miles or distance accurately. I totally understand how you feel about this.

 

Please restart your Versa 2 as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your distance traveled. Finally, monitor your watch during the next running activity and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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