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Versa 2 not tracking my data accurately

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‎07-13-2021 11:16 - last edited on ‎07-13-2021 16:53 by Fitbit Moderator

‎07-13-2021 11:16 - last edited on ‎07-13-2021 16:53 by Fitbit Moderator

Hi everyone my versa 2 dosent seem to be tracking properly,  my normal 3k walk to the shop and back has now lost 500 steps and my active mins have gone from 50 -100 to 12 .

I've factory reset but it's made no difference at all . Any advice please 

 

Moderator Edit: Clarified subject

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‎07-13-2021 17:03 - edited ‎01-27-2024 13:23

‎07-13-2021 17:03 - edited ‎01-27-2024 13:23

Hi there, @Shelleymay. Welcome to the Community Forums. Thanks for the details provided in your post. 

If you feel that your Versa 2 has not been accurate as it should, please see How accurate are Fitbit devices?

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎07-13-2021 22:54

In response to MarreFitbit

‎07-13-2021 22:54

It was tracking correctly until about a week ago , ive updated it , factory reset and still it dosent work properly 

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‎07-14-2021 06:06 - edited ‎10-22-2023 03:57

In response to Shelleymay

‎07-14-2021 06:06 - edited ‎10-22-2023 03:57

@Shelleymay The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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