Versa 2 not tracking sleep

[haleyewyo]

My versa 2 isn’t tracking my sleep. I’ve tried going on the app and pressing “sleep now”, I’ve tried restarting it, and my watch is updated. I wear it tight on my wrist. One of the reasons I got the watch is the sleep with it because of its awesome battery life. Sometimes it tracks my sleep but only for an hour to two hours! I’ve tried it on sensitive mode. The HR monitor seems to work fine. 

Moderator edit: subject for clarity 

[Bobk55]

Neither my wife nor I got sleep scores this morning on our Versa and Versa 2. They both recorded sleep throughout the night and showed time for all categories and oxygen levels. Just no sleep score. 

[Dianne725]

No sleep score here either on my Versa 2! And my sister also complained she lacked the score! Everything else recorded stages...times...and oxygen variations just no sleep score!

[Brenheart]

I had the same issue with my versa2 this morning!  It has all measurements indicated and no score.  I slept 8 hrs, so that isn’t the issues, and I wore my Versa in the proper location on my wrist!  

[SunsetFL]

Same issue for us this morning...No score at all!  Was there an software update gone wrong?

[Mar1952]

My hubby, Versa Lite, and myself, Versa 2, did not receive sleep scores today either.  What is up?????  As stated by others, can see breakdown and breathing, but no score.

[Summermug]

Both a Versa 2 and Charge 2 did not supply a Sleep Score for the night of 26-27 October 2020.

[bqueen602]

Same here for wife and I 

[bqueen602]

versa 2

same as everyone else!

[MackenzieWhitak]

Same as we with Versa 2. But definitely had enough sleep recorded and it clearly shows sleep stages

[bqueen602]

yeah i don't know what is going on

[haleyewyo]

it is not even calculating that I slept at all! But it tells me I got no sleep and it’s “poor”. If I add the sleep log myself in the morning calculates it! I found this work around guys. But it’s inconvenient. One of the reasons I got my Fitbit was to track my sleep!! 

[bqueen602]

mine calculated late last night
also worked this morning / score and all

update the app?!

[Entlesrule]

I’ve been having the same problem off & on for months.  My first contact with support they told me to uninstall the app, then reinstall.  It fixed the problem for a few weeks.  Now back to the same thing.  I slept 8 hours last night and it only recorded 3 hours.  I’m considering changing brands.

[bqueen602]

so later on that day, score showed up
both my wife and I have owned versa/versa 2 for about two years with no
problems
i do keep app and fitbit updated
maybe try and update the app within playstore or apple store?

[haleyewyo]

Alright guys. Thanks for your posts. Considering I’m in the 30 day return limit I’m going back to kohl’s and returning the watch. 😞 very disappointed by the watch for many reasons but not tracking my sleep or exercises is just unacceptable because it’s A $200 WATCH! Everything you do on the versa 2 you have to do on your phone first which is backwards and what’s the point? I can’t wait to get my money back so I can buy the Apple Watch or the amazon watch or something ELSE

[haleyewyo]

Yeah I’m done I’m returning it TODAY

[bqueen602]

versa works great
keep it updated and app updated and you will have no problems

issues are on users end - like turning off certain functions /
battery savings stuff