Versa 2 not tracking sleep

[xxcourtneexx]

My Versa 2 randomly quits tracking sleep. Sometimes it'll track for a few days, then it quits for a few days, tracks a night or two, then doesn't again. I can't find the problem. I've restarted it multiple times, checked for an update, made sure it synced properly, and made sure it's fully charged. I didn't have any problems with it at all until this month (April 2020). Bought in December 2019.

Moderator edit: format

[JuanJoFitbit]

Hi @xxcourtneexx, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry to hear that your Versa 2 has not tracked your sleep properly. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

Also, I'd like to share this help article, which explains how your Fitbit device tracks your sleep. Finally, monitor your Versa 2 and see if the issue gets fixed.

Keep me posted on the outcome.