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Versa 2 not tracking stats

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‎02-18-2021 08:04 - last edited on ‎02-19-2021 16:01 by Fitbit Moderator

‎02-18-2021 08:04 - last edited on ‎02-19-2021 16:01 by Fitbit Moderator

My Versa 2 is not syncing my health metrics anymore, it did for a week. Also it is not showing my sleep either, and I have it on the non dominate wrist and set to sensitive. When I look at the heart rate it cuts off at night. I have cleaned the contacts and restarted my watch. However it does track steps, stairs, active minutes, miles, and calories.

 

Moderator Edit: Clarified subject

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‎02-18-2021 11:39

‎02-18-2021 11:39

Did you restart the phone too? What model?

Is it syncing properly with the Fitbit App?

Author | ch, passion for improvement.

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‎02-19-2021 16:11

In response to Guy_

‎02-19-2021 16:11

Hello @LomLin, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for the details that were specified on your post, your effort troubleshooting this situation before posting over here is also appreciated. To better assist you with this and for a better understanding of the issue you're currently experiencing, can you please elaborate and share with me more details? Is your Versa 2 not tracking your stats at all? Are you using a Fitbit original clock face or a third-party one? When was the first time you experienced this situation and how many times since then? Which phone are you using to sync it? 

 

Looking forward to your reply.

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