help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't sync or update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2021 18:09 - last edited on ‎02-19-2021 15:59 by Fitbit Moderator

‎02-18-2021 18:09 - last edited on ‎02-19-2021 15:59 by Fitbit Moderator

Tracker won't sync to phone and won't update

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-18-2021 22:10

‎02-18-2021 22:10

Hi @MandiiBailey I would check the sync tips. 

It would be helpfull to know the phone model that your looking for help with. 

Best Answer

‎02-19-2021 15:59 - last edited on ‎08-18-2025 05:27 by Fitbit Moderator

In response to Rich_Laue

‎02-19-2021 15:59 - last edited on ‎08-18-2025 05:27 by Fitbit Moderator

Hi @MandiiBailey, welcome to the Community Forums.

Thanks for your post. To better assist you with this syncing issue, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please troubleshoot the Fitbit app with the following steps:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

@Rich_Laue Your help is always appreciated.

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes