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Versa 2 won't sync or update

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‎02-18-2021 18:09 - last edited on ‎02-19-2021 15:59 by Fitbit Moderator

‎02-18-2021 18:09 - last edited on ‎02-19-2021 15:59 by Fitbit Moderator

Tracker won't sync to phone and won't update

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-18-2021 22:10

‎02-18-2021 22:10

Hi @MandiiBailey I would check the sync tips. 

It would be helpfull to know the phone model that your looking for help with. 

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‎02-19-2021 15:59

In response to Rich_Laue

‎02-19-2021 15:59

Hi @MandiiBailey, welcome to the Community Forums.

 

Thanks for your post. To better assist you with this syncing issue, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please troubleshoot the Fitbit app with the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

If you continue experiencing difficulties after trying the above steps, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@Rich_Laue Your help is always appreciated.

 

Let me know if further assistance is needed and if you have any additional questions.

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