Versa 2 not tracking steps

[Christye89]

My Versa 2 isn't tracking steps accurately at all - I've restarted it numerous times. For example, today my phone (Samsung Health) is showing I've walked almost 5,200 steps and my Versa, which should show more since I don't always carry my phone, shows 1,346. I just walked about 200 meters to see if it would show anything, and not a single step was added. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Christye89, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Rlh2005]

I have tried all of these as well as changing the clock face and still not working. What was the ultimate resolution?